Terms

Alternative Provider:

We reserve the right to provide an alternative provider when a JDoc doctor is not available. This may become a problem at peak times and during holidays. Please be aware that JDoc is not affliated in anyway with other providers and does not take any responsibility for their fees, actions or advice given.

Insurance Companies:

Please be aware that JDoc does not deal directly with insurance companies. All appointments need to be settled directly with us and then the amount claimed, by you from your insurer after the fact.

Payment procedure:

Payment for all services provided by JDoc are required to be settled prior to or at the time of the consultation and this includes telephone consultations.

We reserve the right to request bank card details when an appointment is booked and please note that we cannot accept certain credit cards such as American Express and a 1% surcharge may be applied for payment made by other credit cards.

For telephone consultations or home visits card details are required at the time of booking. Payment will be processed after the appointment has taken place and the card details will then be shredded. If you wish to pay for your home visit with a cheque or cash you can do so directly with the doctor but card details are still required to be taken prior to the visit.

Invoices will only be sent if approved by the Doctor On Call and there will be a £5.00 administration fee for this service.

Cancellation charges:

Advanced booking - at least 24 hour cancellation required
Same day booking - cancellation 2 hours prior to appointment required

Failure to cancel your appointment in the time frame listed or failure to arrive at your appointment will incur a £40.00 cancellation/no show fee.

Should you have any questions or queries, please don't hesitate to contact us.

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